SMSS Customer Service, Orders, S&H, and Returns

Ordering, Payment, and Shipping & Handling

Last Update: 04/01/11

>>> New Changes in Payment as of 04/01/11 <<<

Last Increase 03/09

NOTE: Due to Rising US & International Shipping Costs, The Sock Man Socks & Shoes Has Raised Some Pricing for Shipping & Handling Charges for Both Domestic and International.. Please Review Costs Below as Many Have Changed.

Email the Items You Wish to Order to The Sock Man Socks at: sockit2unow@aol.com

You May Pay By Check, Money Order, Credit Card. Payments May also be made by Moneygram or Western Union, however Payment Pickup Fee of $5.00 Applies. In Some Cases, Credit Card May Not be Acceptable for International Payments. PLEASE BE SURE TO OBTAIN AN ORDER NUMBER BY EMAIL BEFORE SENDING ANY PAYMENT.

Click Below for SMSS Credit Card Order Form.
(Please Be Sure to Obtain a SMSS Order Number by Phone or Email Before Clicking on Credit Card Order Form.)

U. S. & International Customers My Pay by MoneyGram or Western Union. Payments Received Same Day! Handling Fee of $5.00 Applies.
Click Here for Details: MoneyGram
Click Here for Details: Western Union
You May Also Visit MoneyGram or Western Union Sites by Clicking Here:
PLEASE BE SURE TO OBTAIN AN ORDER NUMBER BY EMAIL BEFORE SENDING ANY PAYMENT.

Shipping & Handling

Revised 04/01/11

SOCKS

Shipping & Handling Costs are $3.50 for up to two (2) pairs of socks and $1.00 for each additional pair on all United States Orders, Minimum U. S. S&H Charge: $3.50. For International Orders, Shipping Costs are $5.00 for up to two (2) pairs of socks and $ 1.50 for each additional pair, Minimum Int'l S&H Charge: $5.00

VIDEOS -- VHS Tapes

Shipping & Handling Costs are $4.00 / Video on all United States Orders, For International Orders, Shipping Costs are $7.00 / Video.

DVD's

Shipping & Handling Costs are $2.50 / DVD on all United States Orders, For International Orders, Shipping Costs are $4.00 / DVD.

SHOES & BOOTS

(NEW Rate Change 04/01/11)

Shipping & Handling Costs are $15.00 / Pair on all United States Orders, For International Orders, Shipping Costs are $30.00 / Pair. ***In Some International Locations, Shipping Cost May Exceed $30.00***. Large Pairs of Boots May Incur an Additional Fee. Slippers Shipping & Handling is $10.00 / Pair -- U. S. and $20.00 / Pair -- International.

LARGE SIZE SPECIAL NOTE:   An extra $5.00 / Pair may be charged to shoes ordered in Sizes 13 or Larger on some shoe brands.

Alternate Shipping Methods

All items are shipped by way of the United States Postal Service on most items. However The Sock Man Socks & Shoes reserves the right to use alternate methods of shipping at any time with or without notice.

You may request an alternate shipping source at the time your order is placed. Costs for alternate shipping -- ie, UPS, FedEx, U. S. Priority Mail, Over Night Mail will be figured on a case by case bases and will be determined by the items shipped, size & weight of package, and availability of the shipping source. As a general rule, USPS Overnight usually runs between $20 to $25 for most sock orders.

Please be sure to indicate whether your order is international or not to insure correct calculation of shipping & handling charges. Orders with less than the required shipping & handling may be held for the remaining shipping & handling due. (Revised 04/01/11)

NOTE: Shipping and Handling on Large Orders may be adjusted based on the volume of the order. Also Shipping and Handling on International Orders is based on the cost to the particular country.

To place an order, or for other questions email me, C. J. at: SockIt2UNow@aol.com for additional information.

Return & Refund Policy

Effective 03/17/07

NEW SOCKS

Worn Not
Worn
Reason for Return or Refund Return Policy Refund / Replacement Policy Other Info

X Defective or damaged No Returns No Refund, No Replacement, No Store Credit

X Defective or damaged May Be Returned Replacement, Refund, Or Store Credit See #3 Below

X Incorrect item shipped (different from original order) No Returns No Refund, No Replacement, No Store Credit

X Incorrect item shipped (different from original order) May Be Returned Replacement with Correct Item, Refund, Or Store Credit See #1 & #3 Below

X X Does not fit properly. May Be Returned Replacement with Alternate Item, Refund Or Store Credit See #2, #3, & #6 Below

USED SOCKS, RECONDITIONED SHOES, or AS IS ITEMS
Not Returns, No Refunds

NEW SHOES & BOOTS

Worn Not
Worn
Reason for Return or Refund Return Policy Refund Policy Other Info

X Defective or damaged Return Only if The Sock Man Socks & Shoes Notified Less Than 30 Days from Ship Date No Refund. Replacement or Store Credit Only See #2, #3, & #4 Below

X Defective or damaged May Be Returned Replacement, Refund, Or Store Credit See #3 & #4 Below

X Incorrect item shipped (different from original order) No Returns No Refund, No Replacement, No Store Credit

X Incorrect item shipped (different from original order) May Be Returned Replacement with Correct Item, Refund, Or Store Credit See #3 Below

X Does not fit properly. No Returns No Refund, No Replacement, No Store Credit

X Does not fit properly. May Be Returned Refund, Store Credit or Replacement with Different Size See #3 Below
See #5 Below

1. Substitutions (Socks):

The Sock Man Socks & Shoes reserves the right to make reasonable substitutions for items that may be unavailable at the time of shipment or it may place the item on back order. If back ordered item is not available within 60 days from shipment of original order, you may request a refund for that item and related shipping & handling charged, continue to wait on the item, request a different comparable item or have the amount including shipping & handling held as credit on your account.

2. Reasonable Wear

In certain circumstances items may be returned with signs of reasonable wear. Reasonable wear is at the sole discretion of The Sock Man Socks & Shoes and will be determined once item is returned.

3. 30 Days or More:

No refunds will be given on items past 30 days from date of shipment unless given special permission from The Sock Man Socks & Shoes in writing by letter or email.

4. Refunds on Shoes:

Refunds on shoes will not be be paid until received by The Sock Man Socks & Shoes. The Sock Man Socks & Shoes reserves the right to hold refunds to customers pending refund from the respective distributor.

5. Shoes That Do Not Fit:

Shoes that do not fit may not be returned if they show any signs of wear.

6. Shipping & Handling on Reshipped Items

Shipping & Handling Costs on Reshipped Items is the responsibility of the customer unless item is being reshipped due to the fault of The Sock Man Socks & Shoes.

Other Applicable Guidelines Regarding Returns, Refunds & Store Credit

Determination on Refund, Replacement, or Store Credit will be at the sole discretion of The Sock Man Socks & Shoes.

The Sock Man Socks & Shoes is not responsible for any loss or expense arising from items that are in question.

No items may be returned for refund prior to contacting The Sock Man Socks & Shoes and receiving first a Returned Goods Authorization Number (RGA#). This number should be marked on the item to be returned on the exterior just below the address to The Sock Man Socks & Shoes. The following information must also be included inside the returned package: Name, Account & Order Numbers, Address, Phone Number, Email Address and Reason for Returning Item. Failure to provide required information may slow the refund process and may result in refund being denied.

VIDEOS

Video & Movies may only be returned for the following reasons: tape broken, cracked, or won't play. DVD broken, damaged, or will not play. There will be NO REFUNDS on Videos & Movies, REPLACEMENT ONLY with the exact same video or movie. For DVD's they are recorded as TV -- NTSC (National Television Standards Code). Format is generally +R.   Be sure your DVD Player will play +R Format as some older DVD Players may only play -R.

The only exception is in the case where an incorrect video or movie is shipped initially.

RECONDITIONED SHOES & BOOTS or any OTHER USED ITEMS

Reconditioned Shoes & Boots or any Other Used Items are Sold in As Is Condition and May Not be Returned.

Customer Service Phone:

(757) 934-1929 -- 24 Hrs / Day

Cell PH: (757) 615-6966

Email generally is fastest way for placing orders.

Blocked Phone Numbers May Not Be Accepted. Please leave a message on the voice mail.